What Is Review Management?
Review management is just that: managing your online reviews. This means monitoring multiple review platforms such as Google My Business, Facebook, TripAdvisor, etc and responding in a timely manner to reviews, complaints and compliments. This builds trust with your customers, showing that you acknowledge them and care about what they have to say.
Why Is Review Management Important?
As stated before, a great majority of customers place their trust in online reviews. If your reputation is poor, your business will suffer. However, the opposite is also true: a great reputation can bolster your business and help it grow. A company with properly managed reviews can turn their customers into marketers, promoting your business for you. Our online review management services: